Refunds and cancellation

Last updated 8 November 2026

What you buy

SparrowCodes sells prepaid credits that are used up as you make API requests. There is no subscription to cancel; you stop being charged when you stop making requests.

Refunds

• Unused credits from a top-up can be refunded if you ask within 7 days of the payment. Credits already spent are not refunded.
• If you were charged but credits did not appear, write to us with the transaction id. We confirm with PayU and either add the credits or refund the payment.
• If you were charged twice for the same top-up, we refund the duplicate in full.
• Approved refunds go back to the original payment method through PayU, usually within 5 to 7 working days. The GST on the refunded amount is reversed with a credit note.

How to ask

Email support@sparrowcodes.com from your account's email address with the transaction id shown on the Credits page.